The data controller is NOELIA PLAYA, S.L.U :
Identité : NOELIA PLAYA, S.L.U – B38741013
Avenue Hermanos Fernández Perdigón, 9, 38400 – Puerto de la Cruz (Santa Cruz de Tenerife)
Telephone: 922384211
Web: https://emocionatetours.com/
Email: protecciondedatos@grupofedola.com
Tourist intermediary authorisation number: I-0002955.1
The bookings made by our users through our website (“Website”) are governed by the terms and conditions (“The Conditions”) described below. Booking services (“Service”) through https://emocionatetours.com/es/ implies the user’s full and unconditional acceptance of the following conditions. The Conditions do not cover bookings of our services made by third parties outside the Website.
Please read these Terms and Conditions carefully before making a reservation on our website. If you do not accept these Terms, you will not be able to make a reservation.
1. Possibility of modification of these conditions and the commercial offer NOELIA PLAYA, S.L.U may modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions). However, such modifications shall not affect any reservations already made prior to the changes by our users.
NOELIA PLAYA, S.L.U may modify the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions) at any time. However, such modifications will not in any case affect reservations already made by our users prior to the changes.
2. Use of our website By using this website and making a reservation through it, you agree to: 1. Use this website solely to make legally valid reservations. 2. Not make any false or fraudulent reservations. If it can reasonably be considered that a reservation of this nature has been made, we are authorised to cancel it and inform the relevant authorities. 3. Provide accurate and truthful information as requested during the reservation process. 4. Provide us with your email address, postal address, or any other information that may be necessary to process the reservation. Furthermore, you agree that, in accordance with what is outlined in our Privacy Policy, we may contact you whenever necessary or to respond to your requests. 5. By making a reservation through our website, you declare that you are over 18 years of age or the legal age required in your country of origin and have the legal capacity to enter into contracts.
Al using this website and making a reservation through it, you agree to:
1. Use this website solely to make legally valid reservations.
2. Not to make any false or fraudulent bookings. If it could reasonably be considered that a booking of this nature has been made, we will be authorised to cancel it and inform the relevant authorities.
3. To provide the data requested during the booking accurately and reliably.
4. Provide us with your email address, postal address, or any other information that may be necessary to process the reservation. You also agree that, in accordance with our Privacy Policy, we may contact you whenever necessary or to respond to requests you may have.
5. By making a reservation through our website, you declare that you are over 18 years of age or of the required age in your country of origin and have the legal capacity to enter into contracts.
3. How can I book on the website? Users can make and complete a reservation for our accommodations by following the booking procedure described in this section. By booking our services, you agree that communications with NOELIA PLAYA, S.L.U will primarily be conducted electronically. To proceed with a reservation on our website, you simply need to follow these steps: 1. To make a reservation, the user must first select the date, type of activity, number of people, and any other applicable conditions. 2. Once the search is completed, select the desired activity. 3. The next step is to complete a form with the personal details of the user making the reservation, including credit card information. 4. To finalize the reservation with EMOCIONATE, you must accept the booking conditions, legal notice, privacy policy, and our cookie policy. 5. The reservation will be considered complete once the user receives a confirmation that will detail the services reserved. This confirmation must be presented upon arrival at the activity venue.
The booking of our accommodations by the user is made and completed through the following the booking procedure described in this section. By booking our services, you agree that communications with NOELIA PLAYA, S.L.U will primarily be conducted electronically.
Para proceed with making a reservation on our website, you simply need to follow these steps:
1. In order to make a booking, the user must first select the date, type of activity, number of people, and any other conditions that may apply.
2. Once the search has been conducted, the desired activity is selected.
3. The next step is to complete a form with the personal details of the user making the reservation, including credit card information.
4. To complete the booking with EMOCIONATE, you must accept the booking conditions, the legal notice, the privacy policy, and our cookie policy.
5. The reservation will be finalized at the moment the user receives their confirmation, which will detail the services the user has booked. This confirmation must be presented upon arrival at the venue where the activity will take place.
4. Price of the services. The price displayed alongside our services at all times includes applicable taxes. Should there be a typographical error in any of the prices shown and if a user has made a purchasing decision based on that error, we will inform the user of this incident immediately, and the user will have the right to cancel their reservation at no cost.
The price indicated next to our services at all times includes additional taxes. In the event of a typographical error in any of the displayed prices, and if a user has made a purchasing decision based on that error, we will inform the user of this incident immediately, and the user will have the right to cancel their reservation at no cost to themselves.
5. Payment and accepted payment methods At the time of booking, the user must provide their credit card details, which will be used for payment. Their booking will be fully formalised upon receiving confirmation via email. The amount for the booking will be charged to their credit card. In some situations, the customer may wish to make changes (e.g. name changes, dates), and any changes to their booking must be communicated in writing to EMOCIONATE or via the website, no later than 72 hours after making the reservation.
At the time of booking, the user must provide their credit card details, which will serve as payment. Their booking will be fully formalised upon receiving confirmation via email.
The amount of the reservation will be charged to your credit card.
In some situations, the client may wish to make changes (e.g. name changes, date changes), and any amendments to their booking must be communicated in writing to EMOCIONATE or through the website, no later than 72 hours after the booking.
6. Technical means to correct errors
In the event that you notice an error in entering your reservation details, you will be able to modify them in your customer account.
You may correct errors related to personal data provided during the booking process by contacting us via our email address protecciondedatos@grupofedola.com or by calling 922384211 within customer service hours.
This website displays confirmation windows in various parts of the booking process that do not allow you to proceed if the necessary data has not been entered or has not been validated correctly. Unfortunately, we cannot guarantee a reservation for which not all necessary information has been provided. Fields marked with an asterisk (*) or marked as required are mandatory to complete.
If you detect an error in your reservation after completing the process, you must immediately contact our customer service at 922384211 or via email at protecciondedatos@grupofedola.com so that we can attempt to rectify the error as much as possible.
7. Changes and cancellations
The user can cancel their reservation if the activity provider allows it. EMOCIONATE is an intermediary that sells activities on behalf of third parties; therefore, in the event of cancellation, the customer must adhere to the conditions set by the service provider.
In the event of any discrepancy between the user and the service provider contracted through EMCOINATE, it may act as an intermediary between both parties, but will not assume any responsibilities towards the user in this regard.
In case of doubt, please contact us at 922384211 or via email at protecciondedatos@grupofedola.com, indicating your reservation number or the name of the person who made the reservation along with their ID, NIE, or Passport.
8. Insurance We recommend ensuring that you have a good insurance policy that adequately covers incidents such as: accidents, medical visits, etc.
We recommend that you ensure you have a good insurance policy that adequately covers incidents such as accidents, medical visits, etc.
9. Passports and Visas All users, without exception (including children), must ensure they have the appropriate personal and family documentation, whether it be a passport or ID card, in accordance with the laws of the country or countries being visited. It is the responsibility of the users to obtain any necessary visas, passports, vaccination certificates, etc., if required for their travels. Should any authority deny the issuance of visas for personal reasons, or deny entry into the country due to missing requirements, documentation issues, or failure to carry the necessary documentation, EMOCIONATE and the service provider disclaim all responsibility for such occurrences, and any costs incurred will be borne by the consumer, applying the conditions and rules established for cases of voluntary withdrawal from services. It is also noted that all users, particularly non-EU nationals, must ensure that they meet all applicable visa regulations before starting their journey to facilitate trouble-free entry into all the countries they plan to visit. Minors under 18 must carry a written permission signed by their parents or guardians, in case it is requested by any authority.
All users, without exception (including children), must carry the required personal and family documentation, whether it be a passport or national ID, in accordance with the laws of the country or countries being visited. It will be the users’ responsibility to obtain visas, passports, vaccination certificates, etc., whenever required for their travels. In the event that a visa application is rejected by any authority due to the user’s personal circumstances, or if entry to the country is denied due to a lack of the necessary requirements, or due to deficiencies in the required documentation, or by not carrying the same, EMOCIONATE and the service provider decline all responsibility for such matters, with any resulting expenses borne by the consumer, and the conditions and rules established for voluntary withdrawal from services will apply in these circumstances. All users, particularly non-EU citizens, are reminded to ensure before beginning their journey that they have met all the regulations and requirements regarding visas in order to enter all the countries they will be visiting without issues. Minors under 18 years of age must carry a written permission signed by their parents or guardians, in case it is requested by any authority.
10. Commitment to quality with our users The client should be aware that at NOELIA PLAYA, S.L.U, we offer human resources ready to assist you personally. Our objective is to ensure our clients are satisfied with our products and to achieve the highest quality standards. You can contact us via email at protecciondedatos@grupofedola.com.
The customer should be aware that at NOELIA PLAYA, S.L.U we offer a dedicated team ready to assist you in a personalised manner. Our aim is to ensure the satisfaction of our customers with our products and to achieve the highest quality standards. You can contact us via email at protecciondedatos@grupofedola.com
11. Data Protection Policy
You can consult our data protection policy at the following link “privacy policy”“.
12. Online dispute resolution platform In compliance with the information obligation to consumers established in Article 14 of Regulation (EU) 524/2013 on online dispute resolution in consumer matters, NOELIA PLAYA, S.L.U informs you that the European Commission provides an online dispute resolution platform available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN where you can submit your complaints in an attempt to reach an out-of-court solution, if you reside in the EU.
In compliance with the obligation to provide information to consumers established in Article 14 of Regulation (EU) 524/2013 on online dispute resolution in consumer matters, NOELIA PLAYA, S.L.U informs you that the European Commission provides an online dispute resolution platform, which is available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES, where you can submit your complaints to seek an out-of-court resolution, if you reside in the EU.
13. Applicable law and competent courts The contracts for the purchase of products through our Website and any disputes or claims arising therefrom, or relating to their subject matter or formation (including litigation or non-contractual claims) shall be governed by Spanish law. The user waives their jurisdiction and expressly submits to the jurisdiction of the courts of Santa Cruz de Tenerife, unless the user is a final consumer, in which case this paragraph does not apply.
The purchase contracts for products made through our Website and any disputes or claims arising from them or relating to their subject matter or execution (including litigation or non-contractual claims) shall be governed by Spanish law.
The user waives their jurisdiction and expressly submits to the jurisdiction of the courts of Santa Cruz de Tenerife; this paragraph does not apply if the user is a final consumer.
14. Additional Information It is noted that the customer will not be able to invoke any rights that apply exclusively to combined travel in accordance with the General Law for the Defence of Consumers and Users. Each service provider will be solely responsible for the correct contractual provision of their service. The customer will enjoy protection against insolvency as outlined in Article 167 of the General Law for the Defence of Consumers and Users.
It is reported that the customer will not be able to claim any of the rights that apply exclusively to package travel in accordance with the General Law for the Protection of Consumers and Users. Each service provider will be solely responsible for the correct contractual provision of their service.
The client will enjoy the protection against insolvency provided for in Article 167 of the General Law for the Defence of Consumers and Users.
